DELIVERY

The delivery of the goods will be done at the delivery address provided by the buyer. The delivery deadline of the goods is 72 hours in mainland Spain, depending on the availability of the selected goods and the delivery address. Should the delivery deadline not be fulfilled, for any technical reason, BODEGAS BAIGORRI would contact the buyer to stablish a new date for the delivery.  Delivery deadline in the EU is from 7 to 10 working days from the order placement date.

If the selected payment method is bank transfer or bank deposit, the delivery deadline will be taken from the day that BODEGAS BAIGORRI checks the amount on its bank account. To accelerate these procedures, the user is suggested to sending by mail fax the proof of payment or deposit. If the delivery is delayed more that the given deadline, please contact us at mail@bodegasbaigorri.com or in the phone number +34 945 609 420.

1. SHIPMENT COSTS

The shipment costs will be paid together with the total amount of the order. The shipment costs are not included in the Price of the products. Depending on the weight and/or ordered number of bottles an amount for shipment costs will be added into the order following the criteria in the chart below.

Nº of Bottles (75cl.)

Mainland Spain

Group A

Group B

Group C

Group D

Switzerland

US

Hong Kong

Japan

Group E

6

8,00 €

18,00 €

26,00 €

36,00 €

43,00 €

50,00 €

98,00 €

125,00 €

125,00 €

125,00 €

12

Free of charge

18,00 €

26,00 €

36,00 €

43,00 €

50,00 €

196,00 €

145,00 €

145,00 €

145,00 €

18

Free of charge

19,00 €

27,00 €

37,00 €

46,00 €

60,00 €

294,00 €

204,00 €

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204,00 €

24

Free of charge

22,00 €

28,00 €

38,00 €

50,00 €

70,00 €

375,00 €

235,00 €

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235,00 €

25-36

Free of charge

31,00 €

40,00 €

49,00 €

71,00 €

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288,00 €

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37-48

Free of charge

33,00 €

43,00 €

52,00 €

76,00 €

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49-60

Free of charge

35,00 €

46,00 €

58,00 €

85,00 €

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61-72

Free of charge

38,00 €

52,00 €

65,00 €

99,00 €

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73-84

Free of charge

40,00 €

55,00 €

69,00 €

108,00 €

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85-96

Free of charge

44,00 €

64,00 €

76,00 €

121,00 €

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97-120

Free of charge

48,00 €

73,00 €

91,00 €

143,00 €

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120-144

Free of charge

57,00 €

86,00 €

105,00 €

165,00 €

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More than 144

Free of charge

Contact us

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Group A

Germany// Belgium // France // The Netherlands

Group B

Austria // Estonia // Hungary // Italy // Latvia // Luxembourg // Poland

Group C

Croatia // Denmark // Slovakia // Slovenia // Ireland // Czech Republic

Group D

Finland // Sweden

Switzerland

It includes duties and special taxes.

US

It includes duties and special taxes. (AK // MS // UT // HI NOT included)

Hong Kong

It includes duties and special taxes.

Japan

It DOES NOT include duties and special taxes.

Group E

  Australia // New Zealand// Singapore //Korea.  It DOES NOT include duties and special taxes.

21% VAT and transport insurance included.

BODEGAS BAIGORRI informs that in the above-mentioned prices for shipment costs nor import taxes (import duties) neither custom clearance is included. These costs will be paid by cash by the person receiving the goods in the destination.   

2. REFUND AND CLAIM POLICIES

The buyer can only file a complaint in the following situations:

- If the quantity of the products does not match the ordered quantity.

- If the received products do not match with the ordered products.

- If during transport any break takes place.

If the quantity of the products does not match with the ordered quantity and it is a mistake of BODEGAS BAIGORRI, S.A.U., the buyer will be delivered the correct quantity and withdrawed if that is the case, without any charge for the buyer.

If the received products do not match with the ordered products and it is a mistake of BODEGAS BAIGORRI, S.A.U., the buyer will be withdrawed the unordered products and delivered the ordered ones without any charge for the buyer.

If a product has been delivered broken or damaged BODEGAS BAIGORRI, S.A.U., will assume liability for it and will withdraw it from the delivery address, replacing it for a serviceable product, with no additional charges for the buyer.

For any complaint or question, please contact BODEGAS BAIGORRI, S.A.U., at mail@bodegasbaigorri.com or by phone +34 945 609 420.

3. PRIVACY STATEMENT

Responsible Identity: BODEGAS BAIGORRI, S.A.U - CIF: A01249887 Address: CTRA. DE VITORIA-LOGROÑO, Km 53. 01307 SAMANIEGO-ALAVA Phone number: +34 945609420 Mail: mail@bodegasbaigorri.com

By this document we inform you that in compliance with the dispositions in the Regulation (EU) 2016/679 OF THE European Parliament and of the Counsel of the 27th of April 2016, the data that the user provides with the purpose of managing the on line sale of our products and services will be included in the data base of BODEGAS BAIGORRI, S.A.U, with the purpose of taking profit from promotions on our products and services, being informed about events and special items for members of the BARREL CLUB, as well as for the invoicing process. In order to be informed and receive our promotions we ask for your EXPLICIT PERMISSION that will be given by accepting the legal general terms. Said permission can be REVOKED IN ANY MOMENT by the user.

We inform you that in the case of not giving your explicit permission or revoking it, we will not be able to send you information about our promotions and services.

We also inform you that we have taken all the proper technical and organizational measures to guarantee the security of the provided data. The mentioned data will be saved as long as the relationship with BBODEGAS BAIGORRI, S.A.U lasts or during the needed period of time to fulfill the legal obligations.

This data will not be shared with third parties except for the situations in which there is a legal obligation.

You have the right to ask if BODEGAS BAIGORRI, S.A.U. is treating your personal data and therefore, you have the right to have access to that data, modify and correct them, or asking to delete them when they are not needed anymore.

You can ask for more information about BODEGAS BAIGORRI, S.A.U. in our website (privacy policy). or by mail at mail@bodegasbaigorri.com.

4. COMPROMISES

BODEGAS BAIGORRI, S.A.U. commits itself to: -Verify the correct reception of the shipments of the orders of buyers. – Answer for complaints in a period of time less than 48 hours in working days and in a period of time of less than 72 hours in non-working days, as well as notifying the buyer about delays and offering the buyer an approximate new dates¡ of delivery. Not to make misleading advertising; all our commercial information will be rigorous, accurate and verified at the best of our ability and means to obtain it. Not to send commercial information without identifying them as such.